Complaints | Apex Rentals

Before submitting

Describe what happened, provide relevant dates and references, identify the outcome you seek, and attach concise supporting records where available. Please do not upload unrelated personal information or original identity documents unless they are directly necessary to understand the complaint.

Not an emergency channel: Do not use this form for an immediate threat to life, safety or property. Contact the appropriate emergency service. Current tenants should use the established maintenance or tenancy contact process for urgent maintenance.

Apex Rentals will acknowledge the submission by displaying a reference number. We may contact you for further information. Resolution time depends on the nature and complexity of the matter and any information required from another party.

Online complaints form

Full name

Email address

Phone number

Relationship to Apex Rentals

Property address or reference

Complaint category

What happened?

Include relevant dates, people involved and steps already taken. Avoid including bank passwords, card PINs or unrelated sensitive information.

What outcome are you seeking?

Preferred contact method

Supporting documents (optional)

PDF, JPG or PNG only. Maximum 5 MB per file and 12 MB combined.

I confirm that the information supplied is accurate to the best of my knowledge and that the supporting information is relevant to this complaint.

I have read the Privacy Notice and understand that Apex Rentals will use this information to assess, investigate, respond to and retain an appropriate record of the complaint.

I confirm that I am a real person submitting this complaint.

Other remedies

Using this form does not remove a right to approach a regulator, tribunal, ombud or court where applicable. Depending on the subject, official information is available from:

the Property Practitioners Regulatory Authority for a complaint concerning a property practitioner;
the Information Regulator for a POPIA or PAIA complaint; and
the relevant Rental Housing Tribunal for a dispute falling within its jurisdiction.